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工作職責(zé)：
1.Oversee daily BFS store operations within the sales cluster, ensuring quality, efficiency, and compliance with standards. Focus on optimizing the customer journey to meet client needs and drive satisfaction through active coaching and performance feedback
與銷售大區(qū)共同監(jiān)督BFS 門店運營情況，確保其質(zhì)量、效率均符合運營標(biāo)準(zhǔn)。著重優(yōu)化客戶體驗流程，以滿足客戶需求，并主動進(jìn)行指導(dǎo)和反饋不斷提升客戶滿意度。
2.Develop and execute cluster-level retail operation strategies based on HQ guidelines and local market data.
基于總部指引與本地市場數(shù)據(jù)，制定并執(zhí)行大區(qū)級零售運營策略。
3.Drive local marketing and compound sales initiatives, integrating new media and in-store promotions to boost traffic and conversion.
推動本地營銷與小區(qū)銷售活動，整合新媒體與店內(nèi)促銷，提升客流與轉(zhuǎn)化。
4.Train and customer teams on SOPs, sales skills, and customer engagement competence.
培訓(xùn)與賦能經(jīng)銷商團(tuán)隊，提升標(biāo)準(zhǔn)流程、銷售技能與顧客互動能力。
5.Monitor store performance, analyze financial and operational data, and propose improvement actions.
監(jiān)控門店績效，分析財務(wù)與運營數(shù)據(jù)，提出改進(jìn)建議。


任職資格：
Education
學(xué)歷要求
Bachelor’s degree or above in Business Administration, Retail Management, Marketing, or related field.
本科及以上學(xué)歷，工商管理、零售管理、市場營銷或相關(guān)專業(yè)優(yōu)先。
Experience
經(jīng)驗要求
Minimum 2 years in retail operations, preferably in home appliances, building materials, or furniture. Experience in multi-store management, SOP implementation, and customer training is essential.
至少2年零售運營經(jīng)驗，具備家電、建材或家具行業(yè)經(jīng)驗者優(yōu)先。需具備多店管理、SOP落地與經(jīng)銷商培訓(xùn)經(jīng)驗。
Specific Knowledge
專業(yè)知識
Retail operation strategy design, customer experience management, store performance analysis, training system development, and local marketing execution.
零售運營策略設(shè)計、顧客體驗管理、門店績效分析、培訓(xùn)體系搭建與本地營銷執(zhí)行能力。